Our Promise
At House of Baau we are passionate about creating science-based dog-friendly candles that don't compromise on outstanding design and innovative scents. Our dedicated team have put their heart & soul in developing, testing and constantly improving our products & services to support you, our valued customers.
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YOUR DOG'S HEALTH IS OUR PRIORITY
We have carefully designed our candles and fragrances to be friendly for both your dog & you!
In saying that we advise you to burn candles out of reach from pets and children, and to only burn candles in well ventilated rooms that your dog has easy access in & out of.
Since every dog is different, we also strongly recommended that your monitor your pet when first trying your candle at home; if you notice any weird behaviours or reaction, we advise you stop burning the candle and alert your local vet.
If you do have any concerns, we will provide a full refund within 30 days of purchase.
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30-DAY SATISFACTION MONEY BACK GUARANTEE
If you are unhappy with our product for any reason, we will refund your money within 30 days of purchase.
SAME DAY DISPATCH BEFORE 9:30AM
SAME DAY DISPATCH BEFORE 9:30AM
Place your order before 9:30am (ACST/ACDT) during a business day (excluding South Australian public holidays), your product will be shipped on that day.
SAFE SECURE SHOPPING
SAFE SECURE SHOPPING
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure.
CUSTOMER SUPPORT 9AM-9PM BUSINESS DAYS
CUSTOMER SUPPORT 9AM-9PM BUSINESS DAYS
If you have a question about House of Baau, you can contact our Customer Service Team business days between 9am and 9pm (ACST/ACDST) via Email