COVID-19 Update

COVID-19
Yes we are still open! Here’s how we're getting on with 2021 …
 
Our online store is still open with orders being dispatched daily Monday-Friday.
We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.
 
DELIVERY DELAYS
Due to the ongoing demands of covid-19 orders are taking longer than usual to be dispatched and recieved.

Social distancing and a reduction in air freight and shipping capacity is also causing a delay across the AusPost and Startrack networks, with deliveries to some areas delayed an additional 7-10 business days from the normal delivery time frame (usually 2-7 business days from dispatch). 
Please note our timings are an estimate only and you may experience longer delivery times due to unforeseen delays beyond our reasonable control.
 
For up to date information please refer to the AusPost website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#deliveries 

Please understand the above is subject to change as the situation is evolving daily, however we will do our best to keep our customers informed. 

CUSTOMER SERVICE
Our customer service team are available to answer any questions that you may have.
 
We have a team online who are working from home from 9am-9pm AEDT Monday - Friday who you can touch base with via help@houseofbaau.com 
 
OUR ADELAIDE MANUFACTURING SITE
The health, safety and wellbeing of our people is our top priority. We are following the recommendations of the World Health Organisation and the Australian Government to ensure the actions we take are comprehensive and suitable, including rigorous cleaning and sanitisation practices.

We appreciate your ongoing support and look forward to better times ahead.
 
Stay safe!
xo